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Privacy Policy

SECURITY OF INFORMATION

Whilst our internal network and databases are protected from unauthorised access using current technologies, there are inherent risks associated with the transmission of information via the internet.

For those who do not wish to use electronic means of communication, you may telephone or write directly to the company as per the contact details listed on our website. 

PERSONAL INFORMATION

We will record your e-mail address if you send us a message, however, it will only be used for the purpose for which you have provided it and will not be added to a mailing list unless you have provided it in order to subscribe to a mailing list provided via this site.

Should you choose to send us a completed electronic form that includes your personal details, we do collect personally identifiable information, such as name, address, telephone, email address and other details. Any personal information submitted will be used to better understand your needs. We may contact you from time to time regarding news about our services and promotions that may be of interest to you.

The information collected will be used only for the purpose for which you have provided it and will not be disclosed without your consent, except where authorised or required by law. Should you wish to opt-out from our mailing list, please contact us by email or write requesting your personal details be deleted. 

CREDIT CARD PAYMENTS

We accept all major credit cards including Visa Card, MasterCard, American Express and Diners Club through ANZ eGate.  ANZ eGate protects your financial information with industry-leading security and fraud prevention systems.

When making payments via our website, you will be transferred to our secure site, which is secured by an SSL Certificate.  Credit Card details are sent directly to ANZ eGate via a secure connection. We do not store credit card details.  Please look for the Secure Padlock Logo in your browser when making payments to ensure you have a secure connection.

RETURNS, REFUNDS AND EXCHANGES

Please choose your items carefully as we do not offer refunds or exchanges. If the item is defective or damaged please notify us as soon as you receive it. You must return it to us within 14 days from the purchase date for it to be eligible for defective or damaged replacement.

Please note that any returned item classified as defective that has marks or scratches or cracks on the disk will be rejected and returned at your cost. If we are unable to offer a replacement a full refund will be offered. With all returns we strongly advise you to send it with Australia Post Registered, as we will not be liable for any lost or damaged goods being sent back to us.

DELIVERY POLICY

All DVD’s will be posted via Australia Post in a express satchel within 3 business days of receiving cleared payment of your order.

 

Registered Trading Name: Goodhand Outback Experience
Registered Trading Address: 247 Fullerton Road, Eastwood SA 5063
ABN: 57 225 643 368
ACN: 069 360 309

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